Terms and Conditions

1. General Terms & Conditions

Ticket confirmation is subject to 100% advance payment.

Indo Canadian provides travel services to and from Delhi IGI Airport and does not guarantee passenger boarding or missed onward flights.

Arrival and departure timings are tentative and may change due to traffic, weather, or other unforeseen circumstances.

2. Passenger Policy

Children above 3 years must travel on a full ticket and must be accompanied by a legal guardian.

Unaccompanied minors are strictly not allowed.

Management reserves the right to change seat allocation without prior notice.

3. Luggage Policy

Passengers are responsible for personal/hand luggage carried inside the bus.

The tourist is responsible for their own luggage kept inside the bus (handbags, trolley bags, purses, etc.). The Company is responsible only for luggage kept in the bus boot, with liability up to Rs. 25,000/- only.

Baggage allowance follows airline baggage policies. Passengers are advised to check airline rules before booking.

4. Onboard Conduct

Smoking and alcohol consumption are strictly prohibited inside the coach.

Any misconduct or indecent behavior may result in immediate de-boarding without refund and may lead to legal action.

Carrying flammable, dangerous, or illegal items is strictly prohibited.

Pets, animals, or birds are not allowed inside the bus.

5. Facilities Disclaimer

Facilities such as TV, LED screens, and Wi-Fi are provided on a complimentary and subject-to-availability basis, and their non-availability or malfunction shall not be considered valid grounds for any refund, compensation, or claim.

6. Booking & Cancellation Policy

Cancellation requests are not accepted over phone.

Tickets can be cancelled via the company office or the official website.

Refunds will be processed to the original payment method only.

No cash refunds will be issued.

Cancellation Policy Charges

Before 48 hours: 85% refund

Within 48 hours: 75% refund

Within 24 hours: 50% refund

Any modification: 50% refund

Important Condition

Cancellation must be done before scheduled departure time to be eligible for refund.

7. Delays & Liability

The Company is not responsible for delays or cancellations due to:

Traffic

Vehicle breakdown

Accidents

Natural events

Riots or other unforeseen situations

No refund/complaint will be entertained if the passenger reaches the wrong boarding point.

8. Payment & Transaction Disclaimer

Indo Canadian shall not be liable for any transaction failure due to:

Bank issues

Card limits

Payment gateway failures

9. Website Disclaimer

Information on this website is provided for general information purposes only.

While efforts are made to keep information accurate, Indo Canadian makes no warranties regarding completeness or reliability.

The Company is not responsible for:

Third-party website links

Temporary website downtime

10. Jurisdiction

All disputes are subject to Jalandhar Civil Court jurisdiction only.

11. Acceptance of Terms

By booking tickets or using our website/services, you agree to all the above Terms & Conditions of Indo Canadian Transport Company.

Our Communication Policy

At our company, we are committed to keeping you informed about our services, offers, and upcoming promotions that may be of interest to you. As part of our Communication Policy, we may process your information to contact you via email, telephone, SMS, or other methods of communication.

 

By booking a ticket on our website or app, you agree to override your NDNC registration and authorize us and our representatives to contact you through call, RCS, WhatsApp, SMS, or email.

 

We value your privacy and understand the importance of keeping your personal information confidential. Therefore, we assure you that any information shared with us will be kept on a confidential basis and will only be shared with third parties for evaluating and processing the ticket related information to provide you relevant information on services, offers, and any upcoming promotions that may be of interest to you.

 

If you have any questions or concerns about our Communication Policy, please feel free to contact us. We reserve the right to change some or all of the above contents of our communication policy from time to time and its sole responsibility of customers to keep themselves updated on our terms and conditions before and after every booking.